Roller Coaster Janitorial Services: What to do When Quality Drops Off

Dealing with inconsistent janitorial services can be a frustrating experience. If you’ve noticed a decline in the quality of your cleaning provider’s work, you’re not alone. Inconsistent service, or what we call “roller coaster service,” means you never know if you’re going to get a spotless workspace or a subpar result. This unpredictability is more common than you might think, and it’s a sign that it’s time to reconsider your cleaning provider. 

Understanding the “Roller Coaster” Service

Inconsistent service from commercial cleaning companies often leads to unpredictable outcomes: sometimes your office is immaculate, other times the mess appears untouched. Fluctuations like this can cause unnecessary disruptions and reflect poorly on your business. In fact, studies show that 94% of workers reported feeling more productive in a consistently clean environment. If your recent janitorial service evaluation shows gaps in service consistency, it might be time to switch to a more reliable provider. What should you look for in a new commercial cleaning company?

Key Attributes of Consistent Cleaning Providers

To avoid the pitfalls of inconsistent service, look for these key attributes in a reliable cleaning provider: 

1. Timeliness

A consistent cleaning provider values punctuality. Your vendor should ensure their teams are always on schedule and ready to complete their work without delays. Prompt service prevents operational disruptions and keeps your workplace running smoothly.

Ask yourself:

• Does your cleaning crew arrive and finish on time?
• Are they quick to respond to your service requests?

2. Reliability

Reliability means you can count on your provider to consistently deliver the janitorial services outlined in your contract without reminders or extra charges. When creating a proposal, the more detailed a provider’s initial scope of work is, the more accountability they create. In addition, your provider should be notifying you of any changes to the regular crew that services your facility to ensure security and trust.

Ask Yourself:

• Is your workspace is consistently clean and tidy?
• Do you see familiar faces on your cleaning crew to enhance security, trust, and accountability?

3. Responsiveness

Responsiveness means your provider promptly addresses any issues or concerns you might have. Your vendor should prioritize communication and ensure their team is always reachable, ready to listen, and acting quickly to solve any problems. 

Ask Yourself:

• Does your provider respond promptly to your calls and emails?
• Are they proactive in solving your problems?
• Is your provider always available to discuss any issues or needs?
  
  

4. Completeness of Services

Completeness means providing all the services promised in your agreement and scope of work, without cutting corners. Your vendor should strive to exceed your expectations by working with you to tailor solutions to the needs of your facility. 

Ask Yourself:

• Do they deliver all the services specified in your contract?
• Are they maintaining high standards every time?

iNX is the Choice for Consistent Janitorial Services

Choosing iNX means choosing a cleaning partner committed to consistency, responsiveness, and excellence. We’re here to help you maintain a clean and productive workplace without the worry of roller coaster service quality. With iNX, you can focus on what you do best, knowing that your cleaning needs are in the hands of reliable professionals. 

Contact iNX Today for Reliable Cleaning

Don’t settle for anything less than exceptional janitorial services. If you’re ready to say goodbye to the stress of inconsistent janitorial services, contact iNX today at sales@teaminx.com to learn more about our tailored cleaning solutions. Let’s work together to keep your workplace spotless and your team productive.