The iNX Model
The iNX model emphasizes centralized account management with oversight over an independent service contractor network. The key to our success is our independence. Until you’ve experienced iNX, it’s hard to fathom just how much of a difference a subtle change in approach can have on cleaning.
Why Other Models Don’t Work
Traditional Janitorial Operators – Because contractor profits are directly impacted by profit margins, they characteristically emphasize reducing costs as a means of increasing profitability. Unfortunately, in reducing operating costs, they often end up reducing service quality. Most janitorial service buyers have experienced the ebb and flow of janitorial, where things start off well, and as time passes the quality of service begins to decrease (as the contractor begins to decrease labor hours). Once the contractor begins to receive complaints, they increase labor to resolve issues but are driven back to reducing costs in order to maintain higher profitability. It’s an endless cycle that frustrates and infuriates buyers.
Franchise Janitorial Systems – The franchise model works under the theory that individual franchises can provide superior service because they are more invested in the outcome. Unfortunately, like other janitorial operators, franchise operators are still economically induced to reduce costs in the name of increased profitability. Consequently, the end result is the same, namely fluctuating service quality.
How the iNX Model Excels
The iNX model makes account management its core. We refer to our account management as our HUB, since this is the central feature of our business. All information flows into and out of HUB.
iNX’s management is independent of our service providers, both economically and legally. Our profit margins are fixed by our franchise relationship with our contractor network. As a result, our profits are not tied to the operating efficiencies of the contractor.
What separates us from our franchise competitors is how involved we are in customer satisfaction. Instead of handing-off the client relationship, our centralized HUB keeps our hand on the pulse of the customer. As customer needs arise we document every step, from timekeeping to project notes – and keep everyone in the loop.
Our franchise network uses a unified system for tracking all data including timekeeping, service requests, quality assurance, and issue resolution. Our customers know us on several levels because they frequently communicate with their iNX Account Manager, see our Operations Manager and General Manager in the field, and work with the Franchise Operator and their crew.
iNX is like nothing you’ve experienced before – we take cleaning the next level. To learn more about the many industries we serve, such as single and multi-tenant offices, manufacturing, and educational facilities, please call us at 1 (888) TEAM-iNX or fill out this form on our website to be contacted by one of our experienced sales representatives. We’re eager to help transform your daily business operations.